Policy

• Customization Details

Personalized items are made to order based on the specific details provided by the customer (e.g., names, color, size, material). Please double check all information submitted to ensure accuracy before completing your order.

• Order Processing Time

Personalized items typically take 1-2 weeks to produce. This may vary depending on the complexity of the customization and order volume. We may be able to accommodate rush orders for a fee.

• Proofing

For certain items, a proof may be sent to you for approval before we begin production. Please respond within 3 days to avoid delays.

• Returns and Exchanges

Personalized items are non-returnable and non-exchangeable unless the product arrives damaged, defective, or an error is made on our part. Please contact us within 2 days of receiving the item.

• Order Cancellations

Cancellations for personalized items are only accepted within 2 days after the order is placed. After production begins, we are unable to cancel or modify the order

• Shipping

Shipping times for personalized items may vary based on production and delivery times. Once your item ships, you will received tracking information.